Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

• Personal Data: This includes information you voluntarily provide to us when you register for an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. Examples include your name, email address, postal address, phone number (+65 6288 6389), and payment information.
• Usage Data: We automatically collect information about how you access and use our services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This data helps us understand user behavior and improve our website's functionality and performance.
• Device Data: Information about the device you use to access our services, such as device identifiers, model, and network information.
• Cookie Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For more details, please refer to our Cookie Policy.

How We Use Your Information

The information we collect is primarily used to provide, maintain, and improve our services. Specifically, we use your data for the following purposes:

• To Provide and Maintain Our Service: This includes processing your hosting orders, managing your account, and ensuring the smooth operation of our gaming servers.
• To Personalize User Experience: Understanding how our users interact with our site allows us to tailor content and service offerings to your preferences.
• To Improve Our Website and Services: We use feedback and usage data to enhance our website's functionality, resolve technical issues, and develop new features for our hosting solutions.
• To Process Transactions: Your payment information is used solely for the purpose of processing your hosting service payments.
• To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your order, company news, service updates, or promotional offers. You can opt-out of marketing emails at any time.
• To Respond to Customer Service Requests: Your information helps us to more effectively respond to your support needs and inquiries. You can reach us at info@shoeqlay.com for assistance.
• For Security and Fraud Prevention: We use collected data to monitor for and prevent fraudulent activities and unauthorized access to our systems and your account.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Our security protocols include:

• Encryption: Sensitive information (such as credit card data) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
• Access Control: We restrict access to your personal data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular Audits: Our systems are regularly scanned for security vulnerabilities and to ensure they meet industry standards.
• Physical Security: Our servers are located in secure data centers at 10 Evelyn Rd, Singapore 309312 with restricted physical access.

"The security of your data is paramount to us. We continuously invest in robust security technologies and practices to safeguard your privacy and ensure a trusted hosting environment for your gaming experiences."

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Examples include payment processors, customer support platforms, and analytics providers.
• Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. This includes responding to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Aggregated Data: Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. This data is anonymized and cannot be used to identify you.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@shoeqlay.com.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.