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Frequently Asked Questions

Setting up your game server with ShoeqLay is designed to be straightforward and user-friendly. Once you've selected and purchased your desired hosting plan, you'll receive access to our intuitive control panel. From there, you can easily select your game, upload custom maps or mods, configure server settings, and manage player access. We provide detailed step-by-step guides and video tutorials within the control panel to walk you through the entire process. If you encounter any difficulties, our support team is available 24/7 to assist.

At ShoeqLay, we are committed to providing an unparalleled gaming experience. We proudly offer a 99.9% uptime guarantee for all our game servers. This commitment ensures that your game is always available for your players, minimizing downtime and maximizing your enjoyment. Our robust infrastructure, redundant power systems, and proactive monitoring allow us to maintain this high level of reliability, giving you peace of mind that your server is always online.

Upgrading your ShoeqLay hosting plan is simple and seamless. You can initiate an upgrade directly from your client area. Navigate to your active services, select the server you wish to upgrade, and choose the "Upgrade/Downgrade" option. You'll be presented with available plans and the cost difference. Your server resources will be scaled up instantly without any loss of data or significant downtime. If you require assistance or have specific requirements, our sales team can help you choose the best plan for your evolving needs.

Absolutely. All ShoeqLay game hosting plans come with robust, enterprise-grade DDoS protection as a standard feature. We understand the critical importance of keeping your game server online and protected from malicious attacks. Our advanced mitigation systems are designed to detect and filter out even the most sophisticated DDoS attacks in real-time, ensuring uninterrupted gameplay for you and your community. Our protection covers various attack vectors, providing comprehensive security for your online presence.

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Other Support Channels

Beyond our comprehensive FAQ and direct contact form, ShoeqLay offers several other avenues for you to receive the support you need. We are committed to providing accessible and efficient help, ensuring your gaming experience is as smooth as possible.

Email Support: info@shoeqlay.com
For detailed inquiries or non-urgent matters, our email support team is ready to assist you. We strive to respond to all email queries within 24 hours.
Phone Support: +65 6288 6389
Speak directly with our technical support specialists during business hours: Monday - Friday: 9:00 AM - 6:00 PM (SGT). For immediate assistance, this is often the fastest method.
Knowledge Base:
Explore our extensive online Knowledge Base for articles, tutorials, and troubleshooting guides. It's a vast repository of information designed to help you find answers to common questions independently.
Live Chat:
For quick questions or real-time assistance, our Live Chat feature connects you directly with a support agent during business hours. Look for the chat bubble icon on our website.

Whichever method you choose, rest assured that the ShoeqLay team is dedicated to providing you with prompt, professional, and effective support to ensure your gaming server runs flawlessly.